Frequently Asked Questions (FAQ):
Currently we are only licensed for inter-channel use of the Louisiana State University logo. This means the insignia may only be used internally within the departments of Lousiana State University.
Yes! Unless it is an exact repeat, you will always receive an art approval before we can proceed with production.
You can cancel at any time PRIOR to the signed order approval. Once a signed order approval is received and the order has gone into production we can no longer accept a cancellation. Restocking fee may apply on all cancellations.
Most of the time the minimum quantity shown is the required minimum, however we encourage you to call if your requirements mean you need fewer items so we can discuss product options and alternatives. If you need more than the quantity shown please call our Customer Care Team at 225-928-4004 for large volume pricing.
We are happy to send a sample of the item you are considering. However, our sample service is intended to help those who are seriously considering an item. We may require you to return the sample to keep our prices to you low. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to).
In most cases, yes! Just let your Customer Care Representative know (you'll get an email from them shortly after you place your order) and they'll be happy to assist.
Yes! Keep in mind however, that in some cases there is an additional charge for this service. There are a few products where PMS color match may not be available.
Yes! Just let you Customer Care Representative know (you'll get an email from them shortly after you place your order) and they'll be happy to assist.
We collect applicable sales taxes for goods and services shipped within Louisiana. Customers in other states may be required to remit use taxes. If your organization is exempt, a copy of your current sales tax exemption or resale certificate is required. Taxes cannot be adjusted once the order is invoiced.
Yes! Once your order is placed and the artwork approved we keep your artwork on file to make reordering and using your art on other products simple and easy.
Standard production times for embroidery and silkscreening are 7-10 business days from the date order and artwork is approved. Production time will vary on promotional products and large volume orders. Your Customer Care Representative will discuss this with you during the placement of your order. If you need your items sooner than our standard production time allows, let us know - we're here to help and happy to discuss all of your options to meet your needs. The number of days for delivery depends on the shipping method you choose. As part of the online order experience you will have access to our UPS shipping options and rates for each service. Pickup is available at our office in Baton Rouge for the surrounding areas.
Once you place your order, you'll immediately receive an email confirmation with your order number. Shortly thereafter you'll receive an email from the Customer Care Representative that will be taking personal care of your order. Our goal is to respond within 24 hours, however orders placed after noon on Fridays and through Sunday require additional time as our care team is not staffed on weekends. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork before moving forward. Once all of the details are set, the next thing you'll receive is an order approval for review. There you'll have the opportunity to approve it or make changes. An artwork proof may be available at this time if art is currently on file. New art may require additional time depending on the format we've received. Remember, nothing goes into production without your approval!
Some of the items we offer have "set up" charges (digitizing charges, screen charges, die charges, plate charges, etc). It is important to note these are NOT art charges. These are charges to create the embroidered file, screen, die or other necessary items to imprint your specific logo.
Typically, in our industry, you are charged for "overruns" on promotional products. We do our best to avoid overage however industry allows 5% above request on advertising specialty items. If you cannot accept overruns, simply inform your Customer Care Representative upon order placement. In the unlikely event we ship fewer than ordered, you will only be charged for what you received. If there are any questions upon receipt of your order please contact your Customer Care Representative immediately and we will be happy to assist.
If you're unhappy with your order because the product is defective or "not as approved or promised" or the imprint quality isn't "spot on" contact your Customer Care Representative upon receipt of goods. We will work with you for a fair and timely resolve. Customer satisfaction is our number one goal!
Vector files are preferred. But don't worry, send what you have and we will work with you have to create exactly what you need. Art charges and digitizing fees may apply.
We accept checks and Visa, MasterCard, American Express and Discover. You may also request an open account. Net terms cannot be approved without proper credit references and only optional to commercial accounts. Credit criteria applies. Please allow extra time for credit approval process. Your order cannot go into production until your account has been opened. You may still apply for terms but opt to pay your first order by credit card to avoid delay.
Your card will be charged once the order and artwork is approved and ready for production. Additional charges may apply for shipping and overruns where applicable.
You will have the option to upload your artwork when placing your order prior to checkout. Not sure where to do that? No worries, simply reply to your Customer Care Representative and attach the artwork you have. We'll take it from there.